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Reviews of Australia Post

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  John Smith Added May 26, 2018

  ★ ☆ ☆ ☆ ☆
  I would select half a star if i could. The staff at this post office in particular have forgotten even the basic functions of offering good customer service. The attitudes toward customers, not just myself, is appalling. The staff seem not to be on the same page in regards to there policies. I saw two customers with the same issue of collecting mail for a third party where one customer was provided the mail without any need of documentation and the other told they needed to get more documentation then the signed letter they had (maybe this could have been avoided if the office had a contact number they could have inquired on prior to having to stand in line for 45 mins only to be told to come back). I guess it must come down to luck of the draw and the mood of whoever serves you as to whether you will be serviced or not. I had the time to observe the service of customers due to the painstakingly slow processing of this office. The line was well out the door and the staff seemed to have no urgency in efficiently processing there clients needs. The hourly rate must suit them fine, maybe the system should pay them on the number customers successfully served instead, then we might see the staff attitudes change. Because this type of service is not uncommon in post offices it will only be a matter of time before they will be irrelevant. I am still undecided as to whether this will be a good or bad thing. For the sake of being relevant I urge all post office staff to remind us why we need them.

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About auspost.com.au

Personal, Business, Enterprise & Government solutions - Australia Post
Australia Post provides reliable and affordable postal, retail, financial and travel services.